Episode 3 - Outsourcing Tier 1 Tickets

Bill and Mercer are joined by Jim Coe, formerly of The Yeomen, and Conor Pendergrast from Expensify to talk about how to consider your goals and weigh your options when exploring outsourced support.

Guest experts: Jim Coe (jamespcoe.com) Conor Pendergrast (conorpendergrast.com)

Music by Flavio Mangione

41:05

Episode 4 - Showing Support's Value

Episode 2 - Making the Most of 1:1s